Help Center

Browse common topics below or jump straight to the contact form if you need a human.

Buying a Car

How do I search for a car?

Use the AI search bar on the home page or filter by brand, model, year, and city. You can save searches once you log in to receive alerts.

How do I contact a seller?

Open any listing and tap the seller's phone or WhatsApp button. We never share your number with the seller until you reveal it yourself.

Are vehicles inspected before listing?

Listings are submitted directly by sellers. Always run an independent inspection before paying. Mallae is not responsible for vehicle condition.

Is posting a car free?

Yes — individuals can post for free. Dealer accounts have higher quotas, see the dealer plans for details.

How long does approval take?

Most listings are reviewed within a few hours during UAE business hours. You'll receive an email or in-app notification once approved.

Can I edit my listing after publishing?

Yes. Open the listing from your profile, tap Edit, and re-submit. Edits are re-reviewed before going live again.

I forgot my password.

Use the OTP login flow on the Sign-in page to log in by phone or email, then set a new password from your profile settings.

How do I delete my account?

Send a request via the contact form below with the subject "Delete account". We will permanently remove your data within 14 business days.

How do I avoid scams?

Never wire money before seeing the car. Meet in well-lit public areas during the day. Verify the chassis number against the Mulkiya before paying.

How do I report a suspicious listing?

Open the listing and tap Report. Provide a short reason — our team reviews reports within one business day.

If your question isn't covered above, drop us a message via the contact form.